Look Back to Make a Difference in the New Year It’s hard to overstate the growth of eCommerce in 2020. According to McKinsey data, eCommerce penetration increased by…
How to Improve an Underperforming Retail Sales Team Do you remember the feeling when you first started your retail sales career? Intoxicating was the joy of discovering…
Post-Pandemic Media Consumption – Online Streaming Accelerates a New Content Experience Consumers turned to online streaming when the COVID-19 pandemic caused stay-at-home orders to be…
You can show your customers the value of participating in a Forrester TEI by being early and empathic Although it may surprise all my professors…
The Effect of Apple’s Sideloading Philosophy on Developers Apple released strong messaging on Wednesday 23 June to explain why iOS users should only download Apple-approved apps from…
Get executive support to establish, fund, and scale CX Every executive is a player when it comes to customer service (CX). These are real, current, and…
Conversational Interactions and AI: Enhancing the Digital Buying Experience and Closing Gaps in Your Sales Process Digital-first interactions are now the key to the B2B…
US Consumer Pandemic Recovery Outlook June 2021: Financial and Health Fears Linger Sixteen months after COVID-19 was declared a global pandemic by the World Health…
Verticalization is back! Why? Even though horizontal business applications are mature, they don’t fully support industry-specific workflows. Manufacturers need to track schedules, time sheets and labor efficiencies, which…
Open To Buy (OTB) is a way to forecast inventory and place advance orders. Retailers need to use Open To Buy in order to manage their…